Support

We understand how important it is for you to feel confident in delivering your R&D tax service.

Our comprehensive range of support is designed to help you with any technical questions regarding the app itself, right through to advice and guidance around the scheme and eligibility.

In App Help

The WhisperClaims app is packed with help and support. Each question has its own in-app help section with additional information and a short explainer video. We even provide links to the relevant parts of HMRC’s online guidance, so you can read the source material for yourself!

And if that’s not enough, we also have comprehensive app support documentation easily accessible from any page in the system.

Wherever you are in the app, you have access to our Live Chat feature. Our friendly team are here to help you whether it’s a question about using our technology, understanding the scheme or figuring out client eligibility

Supporting users through the app

Scheme Support

We’re here to help! We can help you understand how the rules and regulations of the R&D tax scheme apply to your specific claim, and how recent changes will affect your claims.

Scheme support

Eligibility Support

Occasionally, our users ask for help with understanding HMRC’s rules around eligibility and how these apply to a client’s particular projects. Our team of experts are always on hand to answer any questions.

WhisperClaims Eligibility Support

Client Review Service

Identifying eligibility within your client portfolio, or spotting it in new clients that operate in sectors that may not shout ‘R&D’ immediately, can be tricky. What signs do you look for? What questions do you ask?

In addition to our broader Eligibility Support offering, our Client Review Service is a detailed review of your client portfolio where we will identify clients where you are most likely to find R&D eligibility. We will present you with a colour-coded report to easily identify which ‘hot’ clients to pursue while also making suggestions about what you may want to look for in the less obvious cases. It may be that we are able to help you uncover some hidden potential, or just point you in a direction that you had not yet considered.

R&D Client Review Service

Educational Material

We’ve developed a range of educational resources, including ebooks, blogs and events, all of which are designed to help you build confidence in the scheme and ultimately enable you to effectively communicate and deliver a high quality R&D tax service to your clients.

WhisperClaims' educational materials for the purposes of support

WhatsApp User Community

All of our Users have access to our exclusive WhatsApp group, allowing you to join the conversation on R&D in real-time. It’s a fantastic additional resource for our Users, with a wide variety of questions and conversations going on.