From its base in Derby, Acute Business Advisory has established itself as a specialist provider of research and development (R&D) tax credits, capital allowances, exit planning, and business valuations to accountancy firms and their clients across the UK.
Acute primarily serves SMEs, bridging a critical gap by providing expert advice typically unavailable to businesses of this size. Their mission is to provide honest, expert advice in a market which has previously been plagued by bad actors.
Celebrating its fourth year in operation, the firm has experienced consistent growth and success, attributed partly to its efficient and meticulous processes.
When Acute Business Advisory began exploring solutions to streamline its R&D claim submissions, WhisperClaims emerged as an ideal choice.
Introduced through industry contacts, WhisperClaims quickly became an integral tool for the firm, enabling Acute to manage an ever-increasing workload with precision and confidence.
Mitchell Poyzer, Training and Compliance Manager at Acute, explains how the platform complements their rigorous internal processes:
“WhisperClaims significantly enhances our compliance process. It ensures that each claim is robust, accurate, and in full alignment with the latest legislative requirements.
“The system automatically flags potential issues or missed details, providing an essential safety net for our team.”
Beyond compliance, Mitchell highlights WhisperClaims’ impressive impact on productivity:
“Without WhisperClaims, compiling reports manually would take considerably longer—potentially weeks per claim,” he explains. “With WhisperClaims, our team can accurately complete and submit claims more efficiently.”
Acute values WhisperClaims’ supportive environment and user community, finding particular benefit in WhisperClaims’ responsive support team and ongoing community engagement.
“The WhisperClaims team is responsive, knowledgeable, and genuinely supportive. Their approachability makes asking questions straightforward and comfortable,” Mitchell states.
Additionally, Mitchell appreciates the updates and enhancements regularly implemented in the platform, viewing them as opportunities for ongoing staff training and professional development.
He said that the rigorous processes within the platform served as a great way to prompt the team so that they follow best practice at all times.
“Whisper is very good at prompting our team. So, for instance, it’s already going to prompt me to ask for the PAYE numbers of the subcontractors, as is the new requirement with the AIF and it will generate that into the area of the submission automatically for us,” said Mitchell.
“Do I think people could potentially miss that if it wasn’t there as a prompt? Yeah. Does it also allow me to host multiple training sessions on it so we don’t miss it? Absolutely, it does.
“Ultimately, it is helping us to generate multiple claims every day, which is our bread and butter as a business, and if we didn’t have WhisperClaims, it wouldn’t come together as easy as it does whilst maintaining our high standards in compliance.”
The robust nature of WhisperClaims has directly contributed to Acute’s proud ethos of making sure that all claims are bonified. As part of Acute’s comprehensive service and commitment to their clients, they are able to guarantee their fees with confidence.
“WhisperClaims not only streamlines our claims process but significantly reduces the risk of enquiries, saving us valuable time and resources,” Mitchell adds.
Reflecting on their journey, Mitchell is confident about continuing the relationship and strongly advocates the platform to others in the industry.
“WhisperClaims has undeniably impacted our business positively. It’s not just about profitability but also about maintaining expertise and ensuring quality across all our submissions.”
“We wouldn’t hesitate to recommend WhisperClaims to other firms looking for an effective digital solution to R&D tax relief claims.”
Join the growing number of practices proudly sharing their success with WhisperClaims.
Book a demo today to discover how our software and support can empower your R&D tax claim services.
For any questions, please reach out to our friendly team for more information.
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